Carol A. Clements is a technology and digital transformation executive with more than 25 years of experience leading innovation across the aviation, hospitality, and consulting sectors. Since 2021, she has served as Chief Digital and Technology Officer at JetBlue Airways Corporation, where she leads the airline's technology vision, strategy, and implementation, driving digital innovation and enhancing operational performance and customer experience.
Prior to joining JetBlue, Ms. Clements served as Chief Technology Officer and General Manager for Pizza Hut Connect at Yum! Brands, a multinational restaurant company, from 2014 to 2021, where she oversaw technology and digital solutions powering more than 6,000 restaurants across the U.S., including e-commerce, in-restaurant technology, advanced analytics and data science, and cybersecurity. Earlier in her career, she spent more than a decade at Southwest Airlines in a series of technology leadership roles, where her accomplishments included technology transformations enabling the All-New Rapid Rewards loyalty program, the airline's first-ever international expansion, and modernized digital commerce and customer platforms. She began her career at PricewaterhouseCoopers as a principal consultant.
Ms. Clements holds Bachelor of Science degrees in Mathematics and Management Science Engineering from Southern Methodist University. She was elected to the ABM Board on June 11, 2025.