Dwight James has served as a non-executive director of Floor & Decor Holdings, Inc. since September 2021. He brings over 25 years of leadership experience in retail and travel, specializing in digital strategy, customer engagement, and revenue optimization, including senior executive roles at Delta Air Lines since 2009.
He serves as Senior Vice President - Customer Engagement & Loyalty of Delta Air Lines and CEO of Delta Vacations, responsible for the SkyMiles loyalty program, Delta Sky Clubs, and strategic partnerships with brands such as American Express, Starbucks, Airbnb, and Uber. His prior Delta roles include Senior Vice President - Pricing & Revenue Management (2018-2020) and Senior Vice President - Trans-Atlantic, based in Amsterdam (2015-2018), as well as earlier executive roles in Corporate Strategy, Chief Economist, and Trans-Atlantic Pricing & Revenue Management (2009-2015). Earlier in his career he held executive roles at The Home Depot, Inc. in Strategy & Business Development and within the At Home Services division (2002-2007).
His expertise spans global P&L management, pricing and revenue strategy, customer loyalty and membership experience, product strategy, and international market expansion. He has been recognized as one of the Most Powerful Executives in Corporate America by Black Enterprise Magazine and named among Atlanta's Top 40 Under 40. He currently serves on the board of Wheels Up Experience Inc. (NYSE: UP) since 2022 and on Virgin Red Ltd. and Virgin Atlantic subsidiaries. He holds an MBA from Duke University's Fuqua School of Business and a B.A. in Business Administration from Morehouse College, and serves on the Nominating and Corporate Governance Committee.