Freshworks Inc., founded in 2010 and headquartered in San Mateo, California, United States, is a leading provider of cloud-based customer engagement and IT service management software. The company’s subscription-based model drives recurring revenues with flagship products like Freshdesk, Freshservice, and Freshsales. Led by CEO Girish Mathrubootham, Freshworks has grown its customer base to over 50,000 while competing with firms such as Zendesk and ServiceNow. Strategic investments in AI and international expansion continue to fuel its future growth.